Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@rinsio.shop. Contact us first and we'll provide the return address along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for return shipping costs, which are non-refundable. We recommend using a trackable shipping method, as we cannot issue refunds for returns lost in transit.

You can always contact us with any return questions at support@rinsio.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. For damaged, defective, or incorrect items, we'll cover the return shipping or replace the item at no cost to you.

Exceptions / non-returnable items
We cannot accept returns on gift cards. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, contact us at support@rinsio.shop.